Undoubtedly, business is more than just closing a one-time deal; it is more than that, and a good customer service professional knows it. The best organizations build mutually beneficial relationships with customers that are equal to a higher customer lifetime value. In other words, the organizations ensure that their customers are going to stick around for a while. To pay attention to the customer lifecycle, these organizations opt for user lifecycle management.
You can better prepare your marketing, sales, and customer service teams to turn one-time purchases into loyal customers with the help of customer lifecycle management.
You’re probably wondering what “User Lifecycle Management” (ULM) is.Why do you need it? What are its benefits? How will it work? Too many questions? No worries! This blog is all about user lifecycle management. We’ll walk you through the customer lifecycle.
Let’s get started.
What is User Lifecycle Management?
An integrated management approach that seeks to achieve sustainable production and consumption of goods and services is called LifeCycle Management (LCM). It includes making life cycle thinking and product sustainability operational within organizations that seek continuous improvement.
User lifecycle management (ULM) is a solution that enables organizations to implement a single customer, single identity approach for easy access and management of all employees. Onboarding new employees is a time of excitement and potential for organizations around the globe. Unfortunately, for the IT department, it is one of the most terrible periods. It is necessary and time-consuming to create accounts for new employees, set up their systems, and manage specific access rights. Similarly, the same process should be followed when an existing employee leaves the company and their access needs to be revoked across systems.
Why is User Lifecycle Management Solution Important?
The primary tool for creating and managing user accounts is Active Directory Users and Computers. But there are various limitations, such as onboarding users in bulk, handling user data accurately, maintaining logs, and timely user offboarding.
IT administrators or company organizations can rely on Sennovate as a user lifecycle management solution for efficient operations and reliable security. It allows them to perform seamless onboarding, user management, communication management, extensive analysis, and efficient offboarding.
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Benefits of Having a User Lifecycle Management Solution
Enhanced Productivity and Reduced Costs
Onboarding a new employee can typically take two to three days, but with an effective user lifecycle management solution, the process can be completed in as little as 10 minutes.With the help of a user lifecycle management solution, you can drastically reduce the IT department’s costs and efforts while freeing up resources for more productive tasks.
Quick and High-Yielding Results
With the help of ULM, the organization’s goal—having a new employee start working on the first day of their job can be fulfilled. Apart from this, the IT department will be free from mundane tasks to focus on the core of the business.
Increased Security and Protection
The task of granting, restricting, and changing access to the company’s resources for any employee can be done with a simple click of a button with the help of a user lifecycle management solution, ensuring greater security and protection for the enterprise.
By integrating a ULM solution into your organization’s IT infrastructure, apart from managing users in Active Directory, you can also audit their activities. To ensure that users do not have any unnecessary access or permissions to the company’s resources, this adds another layer of protection.
Grant Necessary Access
To function effectively, apart from employees, organizations also need the services of vendors, contractors, and partners. Various entities require various levels of access. With the help of a ULM solution, you can easily provide the right access to the right individuals without compromising security.
How does User Lifecycle Management work?
An identity-based user management process, i.e., User Lifecycle Management (ULM), is created in a way that enables personalized digital user experiences across multiple services and devices. ULM works on the principle of “one user, one identity, and one infrastructure.” For HR and IT departments, it means creating a single identity for an employee who will get all the required access to systems and resources based on some pre-existing rules.
The best approach for good Lifecycle management:
Withdraw resources at the end of their life: You should implement a strategy for decommissioning unneeded systems. Abandoned and underutilized resources drain staff time and money even if no one is utilizing them.
Automate: As the size of infrastructure grows, so does the effort required to manage it. To save time, decrease human error, and allow employees to focus on creativity, it is necessary to automate routine activities.
Link your tools together: To integrate your APIs (tools), utilize the various application programming interfaces. Streamline processes and increase productivity by using your favorite interfaces to do activities in other programs.
What is Provisioning and SCIM provisioning? How does it help in Lifecycle Management?
Provisioning means putting together an IT infrastructure. Apart from this, it also refers to the steps required to make data and resources accessible to users and systems.
An open standard used for generating, updating, and removing user identities across multiple applications and systems is called the System for Cross-domain Identity Management (SCIM). It allows an IT or operations team to provision (add), deprovision (disable), and update user data across various apps at the same time. SCIM is an Identity and Access Management (IAM) solution that manages as well as maintains a user’s identity and characteristics in connection with accessing resources in one or more systems. It is useful for making real-time user synchronization simple.
As the company grows in size, the number of user accounts and software programs it provides increases dramatically. Requesting to add and delete users, reset passwords, adjust permissions, and create new types of accounts takes time for the IT department. User data is maintained in a consistent manner, and it is transferred between apps via the SCIM protocol. Complex exchanges are simplified, and the possibility of mistakes is decreased since data is delivered automatically. SCIM for domain administration increases your company’s overall security. Employees no longer need to log in to each of their accounts individually. The company can assure security policy compliance across all accounts as teams build new procedures and deploy new apps.
User Lifecycle Management is becoming a necessity for any growing organization. Automated provisioning and deprovisioning streamlines user lifecycle management for organizations. Manual workflows that are error-prone and take IT staff hours to complete can be made more agile and efficient through automated processes. Sennovate offers user lifecycle management solutions that deliver a simple, user-friendly experience for IT staff and new employees alike.
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Sennovate delivers custom identity and access management (IAM) and managed security operations center (SOC) solutions to businesses around the world. With global partners and a library of 2000+ integrations, 10M+ identities managed, we implement world-class cybersecurity solutions that save your company time and money. We offer a seamless experience with integration across all cloud applications, and a single price for product, implementation, and support. Have questions? The consultation is always free. Email [email protected] or call us at +1 (925) 918-6565.