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Patch Management as a Service

Services Essential Advance
Patching
→ Multi-OS Patching (Windows, Linux and macOS) ✓ ✓
→ OS and Third-party Patch Management ✓ ✓
→ Software Deployment and Management ✓ ✓
→ Scripting and Automation ✓ ✓
→ Monitoring and Alerting ✓ ✓
→ Real-time device health and performance monitoring ✓ ✓
→ Support for hybrid and remote devices ✓ ✓
RMM & Remote Access
→ Remote management tools ✓ ✓
→ Role-based access control and SSO ✓ ✓
→ Self-service portal ✓ ✓
→ Credential management ✓ ✓
→ Asset Discovery and Inventory ✓ ✓
→ Activity Tracking and Reporting ✓ ✓
→ Custom branding ✓ ✓
→ API access ✓ ✓
→ Mobile app ✓ ✓
→ Remote Access ✓ ✓
Managed Service Essential Advance
Patch Management Platform
→ Platform set-up ✓ ✓
→ Platform monitoring ✓ ✓
Patch Management Administration & Support
→ Incident Management ✓ ✓
→ Service Request Management ✓ ✓
→ Change Management ✓ ✓
→ RCA and Problem Management ✓ ✓
→ Status Report ✓ ✓
→ Support Documentation ✓ ✓
→ Project Management ✓ ✓
→ Ad-hoc patching actions ✓ ✓
→ Comprehensive automation workflow ✓
Coverage
→ Support Coverage 12x5 24x7
→ Response Time (SLA) 2 Hours 1 Hour
Advisory
→ Compliance advisory ✓
→ Audit advisory and reporting ✓