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OS Administration as a Service (Linux and Windows)
| Services | Essential | Advance |
|---|---|---|
| Installation Services | ✓ | ✓ |
| Configuration Management | ✓ | ✓ |
| Patch management and maintenance | ✓ | ✓ |
| Log monitoring, Resource monitoring and reporting | ✓ | ✓ |
| Scripting and Automation | ✓ | |
| Security Audit and Compliance | ✓ | |
| Server Hardening- Ports / Service Accounts / Services | ✓ | |
| Performance and Tuning | ✓ | |
| Backup and Restore | ✓ | |
| Disaster Recovery and Incident Response | ✓ |
| Managed Service | Essential | Advance |
|---|---|---|
| ITSM | ||
| → Incident Management | ✓ | ✓ |
| → Service Request Management | ✓ | ✓ |
| → Change Management | ✓ | ✓ |
| → RCA and Problem Management | ✓ | ✓ |
| → Status Report | ✓ | ✓ |
| → Support Documentation | ✓ | ✓ |
| → Project Management | ✓ | ✓ |
| Coverage | ||
| → Support coverage | 12x5 | 24x7 |
| → Response Time (SLA) | 2 Hours | 1 Hour |
| Advisory | ||
| → Yearly DR Readiness Assessment | ✓ | |
| → Security and compliance advisory | ✓ |