Customer Solutions Intern

Published: 20 January 2021

About
Sennovate is an Information Security managed Security Service provider (MSSP) that specializes in Identity and Access Management (IAM) and Security Operations Center (SOC) powered by AI. Founded in 2007 as an IT consulting and managed services firm. At first, we primarily worked with an on-premises database, middleware, and applications from Oracle, Microsoft, and other leading vendors. We provided design, implementation, integration, customization, and 24/7 maintenance and support services for large enterprises.

Job Description
Customer Solutions Intern with good technical skills, with the ability to ensure customer’s success beyond coding and into problem solving. You will be expected to provide the best solution to our customers’ queries and complaints, using the technical knowledge and analytical skills.

Roles & Responsibilities

  • Deliver professional services with sound technical, business and professional standards while ensuring customer satisfaction and success
  • Understand the customer’s queries and provide technical expertise to them
  • Maintaining a positive, empathetic and professional attitude toward customers all the time
  • Responding promptly to customer queries
  • Communicating with customers through various channels
  • Collaborate with the team consisting of peers and senior members, as required

Requirements

  • Currently pursuing or having a graduate degree in B.Tech/BSC/BE or any other equivalent
  • Additional knowledge of coding languages and databases
  • Basic knowledge of Network/Firewall and Cybersecurity
  • Excellent verbal and written communication
  • Problem solving aptitude, analytical skills, ethics, and cultural awareness

Perks

  • Certificate of Internship
  • Flexible working structure
  • Full-time job opportunity, based on performance
Job Category: Engineering
Job Type: Internship
Job Location: India

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