Responding to a healthcare data breach that leaked highly sensitive patient data — protected health information (PHI) — out into the world wide web

The end of 2013 brought with it a particularly trying and potentially damaging security breach for our client — we’ll refer to them as “HD” — a healthcare service provider in Chicago. Their information systems were compromised and customers’ protected health information (PHI) was out on the internet for everyone to see.

Adding to the security issues was the subpar service offered by their IT managed services company at that time. HD struggled with lingering IT issues as they had trouble connecting with the vendor’s technical team.

Compounding this brand nightmare was the high cloud infrastructure costs. HD was bleeding money and desperate to move to another cloud provider.

Sennovate's Solution

Our first goal was to remove the compromised data from the web. Working with a major web search engine, we removed all the cached links from HD’s site. To prevent the data from being cached again in the future, we created a dynamic link to each and every file.

Our next goal was to secure the server and to restrict unauthorized access. To achieve this, we developed and implemented various Identity and Access Management security measures, making sure that nobody would be able to access the data without the proper credentials.

Complexities and Challenges

One of the reasons why HD had a hard time fixing the issues plaguing their applications and systems was the lack of technical support. They needed an efficient team available 24/7 should a problem arise. So, we assigned an expert team to monitor and implement monthly ongoing tasks and ensure HD’s server and database were secure and available at all times.

To ensure that their IT infrastructure costs stayed within budget, we migrated HD to Amazon Web Services (AWS). Here, their costs were kept low while maintaining the flexibility to commission or decommission additional resources based on their evolving needs.

IT infrastructure management services for healthcare - Sennovate

The Results

HD’s patient data is now secure and less vulnerable to potential threats in the future. Their server is up and running on AWS without a hitch, and HD has managed to cut down their cloud infrastructure costs by as much as 50%. With Sennovate managing their servers and applications, HD continues to focus on offering its customers the best service possible.

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