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OS Administration as a Service (Linux and Windows)

Services Essential Advance
Installation Services ✓ ✓
Configuration Management ✓ ✓
Patch management and maintenance ✓ ✓
Log monitoring, Resource monitoring and reporting ✓ ✓
Scripting and Automation ✓
Security Audit and Compliance ✓
Server Hardening- Ports / Service Accounts / Services ✓
Performance and Tuning ✓
Backup and Restore ✓
Disaster Recovery and Incident Response ✓
Managed Service Essential Advance
ITSM
→ Incident Management ✓ ✓
→ Service Request Management ✓ ✓
→ Change Management ✓ ✓
→ RCA and Problem Management ✓ ✓
→ Status Report ✓ ✓
→ Support Documentation ✓ ✓
→ Project Management ✓ ✓
Coverage
→ Support coverage 12x5 24x7
→ Response Time (SLA) 2 Hours 1 Hour
Advisory
→ Yearly DR Readiness Assessment ✓
→ Security and compliance advisory ✓